โ† Knowledge base

How to complete a delivery

Two phases: load the truck at the warehouse, then deliver to each store.

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Phase 1 steps
MultiRoute
Phase 1 โ€” Warehouse
1
Open the Main Menu
Start of day at the warehouse
What to do

Tap the Deliveries tile to open the deliveries list.

Phase 1 โ€” Warehouse
2
NEW tab โ€” deliveries to load
Everything that needs to go on the truck today
What you see
  • NEW tab active โ€” all pending deliveries
  • Store name (cyan) above each row ยท Delivery Pending ยท ID ยท date
What to do

Tap a delivery row to confirm it's being loaded on the truck.

Phase 1 โ€” Warehouse
3
Confirm items are loaded
Review the load before heading out
What you see
  • Tabs: DETAILS ยท INFO ยท CONTACT
  • All items with quantities and prices
What to do
  • Review the items and quantities
  • Tap โ†’ to confirm the load
What happens nextThe delivery moves from NEW to the ROUTE tab automatically.
Phase 1 โ€” Warehouse
4
Delivery moves to ROUTE
Repeat for all deliveries today
What to do

Repeat Steps 2โ€“3 for all deliveries, then head out on your route.

Phase 2 โ€” At the Store
1
ROUTE tab โ€” your stops for today
You have arrived at a customer location
What you see
  • ROUTE tab โ€” only deliveries you loaded this morning
  • Store name ยท Delivery Pending ยท delivery ID ยท date
What to do

Find the delivery for the store you are at right now and tap its row.

Phase 2 โ€” At the Store
2
Confirm items with the receiver
DETAILS ยท INFO ยท CONTACT
What you see
  • All items with quantities and prices
What to do
  • Go through each item with the store receiver
  • Tap โ†’ to proceed
Phase 2 โ€” At the Store
3
Review item details
DETAILS ยท PHOTOS ยท RETURNS
What you see
  • Store name + AR number in the title bar
  • Blue header: ID - Description ยท LINES (count) ยท Major/Minor Qty ยท Major/Minor Price
  • Full item list with quantities and prices
What to do

Review the final list. If there are items to return, switch to the RETURNS tab (Step 4). When ready, tap โ†’ to proceed.

Phase 2 โ€” At the Store
4
RETURNS tab โ€” items going back
Tap any item the store is returning
What you see
  • RETURNS tab active โ€” list starts empty
  • Green header: ID : DESCRIPTION ยท MAJOR/MINOR QTY ยท green + button on the right
What to do
  • Tap the green + button to open the product list
  • Select a product and enter the return quantity (cases / units)
  • Repeat for each item being returned
  • Tap โ†’ when done
No returns? Skip this tab and tap โ†’ to go straight to the POD signature.
Phase 2 โ€” At the Store
5
Get the POD signature
Proof of Delivery
What you see
  • Delivery summary at the top
  • Signed by: field + signature drawing area + Clear Sign
What to do
  • Enter receiver's name ยท hand device to sign ยท tap Confirm POD โ†’
Phase 2 โ€” At the Store
6
Verify the delivery was recorded
CUSTOMERS tab โ€” confirm everything saved
What you see
  • CUSTOMERS tab shows all stores on your route
  • Completed stores show a green โœ“ on the right and a transaction count below their name
  • Tap the store to see its activity log: Check In ยท Delivery ยท Check Out โ€” each with timestamp and cloud sync icon
  • PREVIEW and PRINT buttons at the bottom if a receipt is needed
What to do

Confirm the delivery appears with a green checkmark. When your full route is done, go back to the main menu and tap Sync.

โœ…
Delivery complete!
Saved on the device. The office receives it on your next Sync.